A group of Amazon.com customers has filed a class action lawsuit against the e-commerce giant, claiming that they were charged for purchases that they had returned on time. The lawsuit, filed in a U.S. court in Seattle, alleges that Amazon systematically failed to issue refunds for timely returned items, resulting in “substantial unjustified monetary losses” for affected customers.
The plaintiffs, four residents from Illinois, Minnesota, and Missouri, argue that Amazon had knowledge of this systemic failure but continued to re-charge the purchase price and applicable taxes for returned goods. They further claim that some customers may not have noticed these additional charges, while others were discouraged from seeking restitution due to the inconvenience involved in resolving the issue.
Amazon’s customer return practices have now sparked a class action lawsuit seeking to represent millions of U.S. residents over the past six years who were allegedly charged for returns made on time and in their original condition. The case, titled Abbott v. Amazon.com Inc, has been brought to the U.S. District Court for the Western District of Washington.
This lawsuit comes amidst mounting legal challenges for Amazon. The company is also facing pending consumer antitrust lawsuits in Seattle related to its pricing policies and is being sued by California in a state court over its business practices. Additionally, the U.S. Federal Trade Commission is reportedly preparing to file a complaint against Amazon for anticompetitive behavior.
Responding to the accusations, Amazon has denied any wrongdoing in these cases. However, the outcome of these legal battles will determine whether the company will be held accountable for its alleged mishandling of customer returns and the resulting financial losses for affected individuals.